This chapter examines the importance of recognizing the emotional labor inherent in public service delivery and suggests several approaches that organizations can use to support emotional labor demands on staff, with an emphasis on health and social care.
Saiba maisA pesquisa é relevante porque avança na discussão sobre a flexibilização das relações de trabalho e aponta o impacto da flexibilização na forma como profissionais vivenciam o trabalho e atribuem sentido a ele.
Saiba maisFive studies tested two general hypotheses: Individuals differ in their use of emotion regulation strategies such as reappraisal and suppression, and these individual differences have implications for affect, wellbeing, and social relationships.
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Saiba maisThis article reviews research on affect, emotion, and decision making published in Organizational Behavior and Human Decision Processes from the 1990s onward.
Saiba maisIn interview studies, sample size is often justified by interviewing participants until reaching ‘data saturation’. However, there is no agreed method of establishing this.
Saiba maisWorkplace incivility is a growing problem in nursing. However, most studies that explore this psychosocial risk and its consequences do so considering a single level and a between-person perspective.
Saiba maisInterest intheconceptofemotionalintelligence(EI)isbased on threepremises.First,emotionsplayanimportantrolein life. Second,peoplevaryintheirabilitytoperceive,under- stand, use,andmanageemotions.
Saiba maisBackground: A screening test for personality disorders was recently developed in Brazil, the Dimensional Clinical Personality Inventory – screening version (IDCP-SV). However, no relationship between this screening measure and other scales or external criteria was tested.
Saiba maisEste trabalho teve o objetivo principal de comparar dois sistemas de atribuição de pontos às respostas de sujeitos no Teste Informatizado de Percepção de Emoções: concordância com o consenso e concordância com critérios definidos por especialistas, com base na teoria relacionada à inteligência emocional...
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