Showing You Care: Emotional Labor and Public Service Work

16 de julho de 2019

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This chapter examines the importance of recognizing the emotional labor inherent in public service delivery and suggests several approaches that organizations can use to support emotional labor demands on staff, with an emphasis on health and social care.

This chapter examines the importance of recognizing the emotional labor inherent in public service delivery and suggests several approaches that organizations can use to support emotional labor demands on staff, with an emphasis on health and social care.