Emotional labor represents a long-standing area of research that since its initial development by Hochschild (1983) has been increasingly explored to understand why and how teachers manage and express their emotions in class.
Saiba maisMusic as an effective self-regulative tool for emotions and behavioural adaptation for adolescents might enhance emotion-related skills when applied as a therapeutic school intervention.
Saiba maisO objetivo da pesquisa é compreender como a empresa pode atribuir sentido ao trabalho emocional realizado por vendedores de uma loja de experiência. Para isso, analisou-se o papel das fontes de sentido do trabalho no processo de gerenciamento das emoções realizado pelos vendedores.
Saiba maisFor more than 100 years, psychologists have been trying to identify, measure, and modify those aspects of personality and behavior that most strongly affect a person’s ability to adapt successfully to the demands of living.
Saiba maisThis study examined whether trait emotional intelligence (trait EI or emotional self-efficacy) can differentiate between leaders and non-leaders (N = 96) employed by a major multinational company in Europe.
Saiba maisCompreender as motivações do turismo voluntário e qual seria o sentido atribuído à realização dele nas relações com trabalho e vida.
Saiba maisO artigo é conduzido pela seguinte questão: como as narrativas de grupos de interesses contribuem para o diálogo entre a perspectiva da estratégia como prática e a teoria dos stakeholders?
Saiba maisAlmost from its inception, the emotional intelligence (EI) construct has been an elusive one. After nearly 2 decades of research, there still appears to be little consensus over how EI should be conceptualized or assessed and the efficacy of practical applications in real life settings.
Saiba maisEsta pesquisa teve como objetivo identificar e analisar os principais antecedentes, as demandas e os recursos externos de trabalho que estão relacionados com o engajamento na esfera laboral dos docentes de ensino superior brasileiros.
Saiba maisThis chapter examines the importance of recognizing the emotional labor inherent in public service delivery and suggests several approaches that organizations can use to support emotional labor demands on staff, with an emphasis on health and social care.
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